Support Policy

Support Policy

A Personal Approach to Service

Nueagain.co.uk is a one-person initiative.
My support is grounded in personal attention, honesty, and human responsiveness—delivered without the cold infrastructure of a corporate call centre.

What You Can Expect

  • Direct Communication: Every inquiry is handled personally by me. No bots, no scripts.
  • Reasonable Response: I typically reply within 1–2 working days.
  • Respectful Dialogue: I value your time and treat every query with integrity.

Limitations

  • 24/7 real-time chat or instant support.
  • Extended warranties beyond the listing description.
  • Technical troubleshooting or manufacturer-level assistance.
WHEN TO REACH OUT

Please contact me via the Support Desk if:

  • You have questions before committing to a purchase.
  • Your order has not arrived within the expected window.
  • An item arrives damaged or differs from the listing.
  • You are unsure about a product and want a fair, human conversation.

Price Transparency

To keep my pricing fair and sustainable, here is how your total is calculated:

Item Price + 1.9% Fee + £0.20 Gateway + Delivery

My Commitment

"I deeply care about the satisfaction of every buyer. My aim is not just to sell, but to uphold a relationship of trust with those who value sustainability and the second-hand market. I will always do my best to address problems fairly and in good faith."

Responsible Resale & Reuse