Support Policy

A Personal Approach to Service

✓ What You Can Expect

Direct Communication: Every inquiry is handled personally by me. No bots, no scripts.
Reasonable Response: I typically reply within 1–2 working days.
Respectful Dialogue: I value your time and treat every query with integrity.

✕ Limitations

24/7 real-time chat or instant support.
Extended warranties beyond the listing description.
Technical troubleshooting or manufacturer-level assistance.

WHEN TO REACH OUT

Please contact me via the Support Desk if:

You have questions before committing to a purchase.
Your order has not arrived within the expected window.
An item arrives damaged or differs from the listing.
You are unsure about a product and want a fair, human conversation.

Price Transparency

To keep my pricing fair and sustainable, here is how your total is calculated:

Item Price + 1.9% Fee + £0.20 Gateway + Delivery

My Commitment

"I deeply care about the satisfaction of every buyer. My aim is not just to sell, but to uphold a relationship of trust with those who value sustainability and the second-hand market. I will always do my best to address problems fairly and in good faith."

Responsible Resale & Reuse

A privately operated platform for pre-owned, surplus, and refurbished goods. Every item is carefully listed and accurately described. Nueagain promotes reuse, reduces waste, and connects enthusiasts with items that might otherwise be discarded.